Terms and Conditions

Terms & Conditions

Last updated: October 2025

Welcome to Roqra 
By accessing or purchasing from our website Roqra.com , you agree to the following terms and conditions.

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🔹 1. General

We operate as an independent dropshipping store partnered with Zambeel suppliers.
All products are shipped directly from our verified suppliers.
We may update or modify these terms at any time without prior notice.

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🔹 2. Orders & Payments

• Prices are shown in your local currency (AED for UAE).

• Orders are confirmed only after successful payment.

• We reserve the right to cancel or reject any suspicious order.

• Once placed, orders cannot be edited after 6 hours.

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🔹 3. Shipping

• Average delivery time: 3 – 4 business days, depending on supplier location.

• Tracking details will be shared once your order is shipped.

• Delays may occur due to customs, courier, or supplier issues.

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🔹 4. Returns & Refunds

• Returns are accepted only for defective, damaged, or wrong items (see our Return Policy).

• Refunds are issued to your original payment method after verification.

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🔹 5. Product Information

We aim for accuracy, but small variations in color, size, or packaging may occur due to supplier differences.
Images are for illustration purposes only.

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🔹 6. Privacy

We collect basic customer information (name, email, address) only to process orders.
Your data is protected and never sold to third parties.

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🔹 7. Contact Us

If you have any questions:
📩roqra180@gmail.com
📞 +973199794119
🌐 roqra.com