Privacy Policy

🔒 Privacy Policy

Last updated: October 2025

At Roqra, your privacy is our top priority.
We collect and use your personal information only to process orders, deliver products, and improve your shopping experience.

🔹 1. Information We Collect

We collect the following details when you place an order or contact us:

Name, email address, phone number, and delivery address
Payment details (processed securely through our payment providers)
Browser, device, and usage data to improve website performance

🔹 2. How We Use Your Information

Your information is used to:

Process and deliver your orders (through Zambeel suppliers)
Communicate about shipping updates or order issues
Improve website functionality and customer service
Send promotional offers (only with your consent)

🔹 3. Data Protection

Your payment details are encrypted and processed securely.
We do not sell, trade, or rent personal data to any third parties.
Limited data may be shared with Zambeel or courier partners only for delivery purposes.

🔹 4. Cookies

Our website uses cookies to:

Remember your preferences
Analyze traffic and improve performance
You can disable cookies anytime in your browser settings.

🔹 5. Third-Party Services

We use trusted third-party tools such as:

Shopify (for store operations)
Payment gateways (for secure transactions)
Zambeel (for product fulfillment and delivery)

Each third-party service has its own privacy policies that comply with international data standards.

🔹 6. Your Rights

You can request to:

Access, correct, or delete your personal information
Opt out of marketing emails anytime

🔹 7. Contact Us

For privacy questions, contact us at:
📧 roqra180@gmail.com
📱 +973199794119
🌐 Roqra.com